Last Updated: 8 March 2026

Website: https://www.hetopeto.com

Business Name: Hetopeto

Registered Office: Bajrangwadi, Jamnagar Road, Rajkot - 360006, Gujarat, India

Email: support@hetopeto.com

Phone: +91 84909 44625

1. Introduction

Welcome to Hetopeto (“Company”, “We”, “Our”, “Us”).

We value your privacy and are committed to protecting your personal data in accordance with the Information Technology Act, 2000, IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you register, place an order, or contact us, we may collect:

Full Name

Email Address

Mobile Number

Shipping Address

Billing Address

Pincode

Order history

Communication records

2.2 Sensitive Personal Data

We do not store your debit/credit card details. Payment information is processed securely by third-party payment gateways is Razorpay.

2.3 Automatically Collected Information

IP address

Browser type

Device information

Location data (approximate)

Website usage behavior

Cookies and tracking data

3. Purpose of Data Collection

We collect your information for:

Account creation and management

Order processing and shipping

Payment verification

Fraud prevention

Customer service support

Marketing communications (only with consent)

Improving website functionality

Legal compliance

4. Legal Basis for Processing

We process your data based on:

Your consent

Contractual necessity (order processing)

Legal obligations

Legitimate business interests

5. Cookies Policy

We use cookies to:

Remember login sessions

Store cart information

Analyze website traffic

Improve user experience

You may disable cookies via browser settings, but some features may not function properly.

6. Data Sharing & Disclosure

We may share your information with:

Delivery partners (e.g., courier companies)

Payment gateways

IT service providers

Government or law enforcement agencies (if required by law)

We do NOT sell or rent your personal data.

7. Data Retention

We retain your data only as long as necessary:

Order records: as per tax and legal requirements

Account data: until deletion request

Marketing data: until opt-out

8. Data Security

We implement reasonable security measures including:

SSL encryption

Secure hosting

Restricted access

Regular monitoring

However, no internet transmission is 100% secure.

9. Your Rights

You have the right to:

Access your personal data

Correct inaccurate information

Request deletion

Withdraw marketing consent

Lodge complaints

Email requests to: support@hetopeto.com

10. Children's Privacy

Our services are not intended for individuals under 18 years of age.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. WhatsApp Communication

By providing your mobile number on our website, you consent to receive

communication from Hetopeto via WhatsApp for the following purposes:

• Sending One-Time Passwords (OTP) for account registration and verification.

• Sending order-related notifications such as order confirmation, order status,

  shipping updates, and delivery information.

These messages are sent using the WhatsApp Business Platform provided by Meta.

Your phone number and related message data may be processed through Meta’s

secure infrastructure in accordance with their privacy policies.

We do not send promotional or marketing messages via WhatsApp without your consent.

13. Data Deletion Requests

Users may request deletion of their personal data at any time by contacting

support@hetopeto.com.

Upon verification of the request, we will delete the user's personal

information from our systems unless retention is required for legal,

tax, or regulatory purposes.

14. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page with a revised effective date.